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Wal-Mart Fail
16/2/19 21:08I went to Wal-Mart today (on a Saturday, I know... but I had my headphones and I was just casually doing a little shopping).
One of the things on my list was ink for my printer. Now I'd rather buy it elsewhere, but that store isn't open conveniently, so I decided to buy it at Wal-Mart.
Wal-Mart has two sizes of ink (regular and XL), but three prices. Awesome. The regular is 19 dollars. The XL is both 39 and 14 dollars. Whaaat? Okay, so I am absolutely okay with paying 14 dollars for the larger size.
So I grab an XL (from the 14 dollar price) and snap a picture of the price because I just know this is going to be an argument.
Sure enough when I get to the register it rings up as 39 dollars. So I show the cashier the picture and she says it's not her job to comment on prices, she "just rings up the items". (Seriously?! I worked retail for like 9 years and even I know that part of your job is to be aware in general of the prices of things.)
So she goes wandering off to find someone... and I wait and wait and wait. The supervisor comes back and I show her the picture. She says that doesn't look right, but she'll go back and look at it. I insist on going with her. And we walk back.
I show her where the ink was, the price (which is still there), and where the ink was. She pulls it out, looks at it, and looks at the UPC. Then says because they don't match, the price can't be honored.
Um WHAT? The ink was in that slot, everything (the name, the size, the product) MATCHES. No customer is going to look at the FREAKING UPC. In fact she says to me that a cutomer isn't expected to compare UPCs, but she won't honor it because it doesn't match.
Then she says "Well, I'll give you 10% off the 39 dollars." How is that satisfying me? That's LESS than 4 dollars off!
I argued that it wasn't my fault the ink was put in the wrong place and since it was the same product, the price should be honored. She said it wouldn't be honored and they would have more of the cheaper ink on Monday.
Needless to say... I have no ink.
One of the things on my list was ink for my printer. Now I'd rather buy it elsewhere, but that store isn't open conveniently, so I decided to buy it at Wal-Mart.
Wal-Mart has two sizes of ink (regular and XL), but three prices. Awesome. The regular is 19 dollars. The XL is both 39 and 14 dollars. Whaaat? Okay, so I am absolutely okay with paying 14 dollars for the larger size.
So I grab an XL (from the 14 dollar price) and snap a picture of the price because I just know this is going to be an argument.
Sure enough when I get to the register it rings up as 39 dollars. So I show the cashier the picture and she says it's not her job to comment on prices, she "just rings up the items". (Seriously?! I worked retail for like 9 years and even I know that part of your job is to be aware in general of the prices of things.)
So she goes wandering off to find someone... and I wait and wait and wait. The supervisor comes back and I show her the picture. She says that doesn't look right, but she'll go back and look at it. I insist on going with her. And we walk back.
I show her where the ink was, the price (which is still there), and where the ink was. She pulls it out, looks at it, and looks at the UPC. Then says because they don't match, the price can't be honored.
Um WHAT? The ink was in that slot, everything (the name, the size, the product) MATCHES. No customer is going to look at the FREAKING UPC. In fact she says to me that a cutomer isn't expected to compare UPCs, but she won't honor it because it doesn't match.
Then she says "Well, I'll give you 10% off the 39 dollars." How is that satisfying me? That's LESS than 4 dollars off!
I argued that it wasn't my fault the ink was put in the wrong place and since it was the same product, the price should be honored. She said it wouldn't be honored and they would have more of the cheaper ink on Monday.
Needless to say... I have no ink.
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